About FinAdvantage
We are a technology-powered organization that uses advanced tools and software platforms that seamlessly integrate with standard accounting software. This enables efficient repository management, transactional accounting, accurate reporting, and effective data management for our clients while delivering cost-effective and value-driven solutions.
We provide high-quality professional services across finance, accounting, consulting, and taxation to startups, SMEs, large corporates, and multinational companies. Our strength lies in our diverse team of highly qualified professionals with extensive experience in delivering business and financial solutions.
FinAdvantage operates out of Chicago | Charlotte | Bengaluru | Hyderabad | Gurugram.
Designation: Senior Executive/ Asst. Manager – Non-Voice Process
Designation: Non-Voice Process
Job Role:-
- Respond to customer emails on order status, deliveries, expedites, schedule changes, documentation requests, and returns or quality issues.
- Coordinate with our Scheduling, Shipping, Order Entry, and Quality teams to get answers and timelines, then keep the customer updated.
- Follow up on every request until it is resolved, and escalate anything that is aging.
- Log and update cases and customer communications in D365, and support reporting and workflow tracking.
- Help Customer Care and Account Managers by taking on day-to-day admin and follow-up work.
Requirements:
- Good written English communication.
- Basic computer knowledge.
- Typing and email-handling skills.
- Customer-focused attitude.
Qualification:
Graduate/Post Graduate
